When talking about issue tracking there are alot of discipline required from all the stakeholders involved in a project. With the help of tracking and solving bugs, everyone is involved in following the rules. This can work quite well for startups and across various industry verticals, as it can be very hard to discourage informal communication. There are many teams that do not consider issue tracking as a favorable part of a project. A bug tracking system records all information about reported issues and keeps a track of each issue’s status. It is important to record extensive information while tracking bugs.
Let’s have a look at a few tips that developers can utilize when using issue tracking tools to track and resolve bugs:
Release Fast and Often
Have you ever felt annoyed by opening a bug that was logged a few months ago and the worst case is when an open bug is not evaluated by anyone? Open bugs that linger on for a long time are the worst things that testers have to deal with and can frustrate them. Thus, developers should work on the philosophy of releasing software fast and often so there is a tight feedback loop between developers and QA testers. Teams should avoid open bugs and report them immediately. In order to resolve issues faster, it is crucial to maintain a lean bug management system.
Flow of Communication
In order to keep a proper bug reporting system, it is important to identify relevant information that should be added to each bug report. With the help of issue tracking tools, teams do not have to extract information manually. However, there will always be some missing information or misunderstanding between the two teams, for which a proper flow of communication is required.
Discuss Bugs Individually
Make sure that you never discuss bugs in a project meeting. It is recommended that developers and testers share their details on a bug one-to-one so that it keeps them on the right track. No matter how many people are involved in the process, the main stakeholders responsible for software quality at this point are the tester and developer.
Make sure to Avoid Personal Opinions
When a bug is reported, it means there is a discrepancy in the requirements that need to be resolved and rectified. Make sure you never add personal opinions and comments to the reported bugs. It is crucial to focus on resolving the bugs instead of targeting others for the bugs appearing in an application.
Open and Close Bugs
It is crucial to mark bugs as open and close only. No matter how big or small an issue is, till a bug is open it exists in the application. There are different types of issue tracking tools that offer different kinds of creative statuses that keep all stakeholders involved in the process. But the only statuses that really make sense are ‘open and closed’.
The above tips can be helpful for developers to excel their bug tracking skills and make app quality assurance their top priority.